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COVID-19 in Pennsylvania: How to find information, resources, when to call the doctor and more

Intelligencer Journal - 3/13/2020

Coronavirus continues to spread in Pennsylvania and the United States, and as state Department of Health Secretary Dr. Rachel Levine said, having reliable information about the disease is crucial.

Included in this story is information about the disease itself, tips on how to prepare, and how to seek medical attention if you aren't feeling well.

Here's what's happening in Lancaster County to prepare for threat of COVID-19 [full coverage]

LNP | LancasterOnline also has launched a new, daily newsletter that will bring you coronavirus updates right to your inbox each morning, Monday through Friday. Click here to sign up for the coronavirus newsletter. You can also click here to register for other newsletters.

How to stay informed

U.S. Centers for Disease Control and Prevention

* This page showing confirmed U.S. cases is updated weekdays at noon and shows numbers that were current as of 4 p.m. the previous day.

* This main page has links to a wide range of information, including "What you should know."

* The main CDC Twitter account is here.

* The main CDC Facebook page is here.

* This page is to help households plan for community transmission of coronavirus disease, with specifics on before, during and after outbreaks.

Pennsylvania Department of Health

* This main page answering common questions like "How can I help protect myself?" is updated regularly.

* The main PA Department of Health Twitter account is here.

* The main PA Department of Health Facebook page is here.

World Health Organization

* The WHO issues daily COVID-19 updates called situation reports. The most recent is at the top of the page. It includes confirmed case and death tallies.

* This main WHO COVID-19 page is updated regularly.

* This is the main WHO Twitter account.

* This is the main WHO Facebook page.

How to Prepare

The U.S. Centers for Disease Control and Prevention has a guide with sections for before, during and after an outbreak, and will be updated.

Here is what the CDC suggests in a “before an outbreak” checklist:

* Talk with the people who need to be included in your plan.

* Plan ways to care for those who might be at greater risk for serious complications.

* Get to know your neighbors.

* Identify aid organizations in your community.

* Create an emergency contact list.

* Practice everyday preventive actions now.

* Choose a room in your home that can be used to separate sick household members from those who are healthy.

* Learn about the emergency operations plan at your child’s school or childcare facility.

* Learn about your employer’s emergency operations plan.

Medical Costs

All major health insurers in Pennsylvania have agreed to cover "medically appropriate" COVID-19 testing and treatment.

The 10 insurers are:

* Aetna

* Capital Blue Cross

* Cigna

* Geisinger

* Highmark

* Independence BlueCross

* Oscar

* Pennsylvania Health & Wellness

* UnitedHealthcare

* UPMC Health Plan

Anyone with questions about their insurance policy is encouraged to contact the insurer or the state insurance department with questions; the department has a hotline at (877) 881-6388 and has posted Frequently Asked Questions on insurance coverage of the testing.

How to get remote medical attention

Health officials urge people who have symptoms to stay home and contact their doctor remotely rather than opting for an in-person visit.

All major health systems in Lancaster County offer some form of virtual visits. Some insurers do, too. People interested in a specific virtual visit should check to see what illnesses it can be used for, and whether or not their insurance covers it.

Here’s an overview of virtual visit services offered to local residents.

Capital BlueCross - Virtual Care does visits through video chat on an app for members. It tackles medical services for common illnesses, counseling and psychiatric services and nutritional counseling.

Highmark - The insurer said many of its plans “offer members a virtual clinical visit service,” but didn’t specify which.

Penn Medicine Lancaster General Health - Penn Medicine OnDemand is “virtual urgent care” for minor illnesses and injuries in Penn Medicine patients age 14 and up via video through the MyLGHealth app. Lancaster General also has E-visits for certain conditions through email and sometimes phone, for patients who have visited an office recently.

UPMC Pinnacle - Video visits for follow-up appointments or flu symptoms are available through the MyPinnacleHealth patient portal via MyChart app for adults who have an established relationship with a UPMC Pinnacle physician or advanced practice provider. E-visits for patients age 14 and older who have an established relationship with a UPMC Pinnacle primary care provider involve completing an online questionnaire to receive a treatment plan.

WellSpan Health - WellSpan Online Urgent Care offers a video visits with Teladoc physicians for patients 3 months and older with certain conditions.

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